By booking or participating in any trip, tour, or activity (“Trip”) offered by LOA TEAM (“we,” “us,” or “our”), you (“the Guest”) agree to be bound by these Terms & Conditions. These Terms apply to every Guest regardless of age, and a parent or guardian accepts them on behalf of any minor participant.

1. Booking, Payment & Cancellation

A booking is only confirmed once full payment (or the required deposit, where offered) has been received through one of the payment methods listed on the Trip announcement. Spots are allocated on a first-paid, first-confirmed basis.

If a Trip does not reach the minimum number of participants required to run safely and economically, LOA TEAM reserves the right to cancel it. Guests will be notified as early as possible and offered a full refund or a transfer to another Trip.

Cancellations by the Guest are subject to the following schedule, calculated from the scheduled departure time:

Guests who arrive more than 10 minutes after the scheduled departure time may be left behind without refund, as buses cannot wait without affecting the rest of the group’s schedule.

2. Trip Changes, Weather & Force Majeure

LOA TEAM reserves the right to modify the itinerary, route, or schedule of any Trip — including shortening, rerouting, or substituting the destination — where the lead guide judges this necessary for participant safety.

In case of severe weather or unsafe trail conditions, LOA TEAM may postpone or cancel a Trip. Guests will be offered either a rescheduled date or a refund, at LOA TEAM’s discretion, unless stated otherwise on the specific Trip announcement.

LOA TEAM is not liable for delays, cancellations, or changes caused by events beyond its reasonable control, including but not limited to natural disasters, extreme weather, road closures, civil unrest, strikes, or government restrictions (“Force Majeure”). In such cases, LOA TEAM will make reasonable efforts to reschedule or offer a credit, but is not obligated to issue a cash refund.

3. Assumption of Risk, Safety & Liability

A. Guest Participation at Own Risk

You acknowledge that adventure travel, including hiking, camping, rafting, and other outdoor activities, involves inherent risks and dangers that cannot be eliminated, regardless of the care taken. These risks include, but are not limited to:

• Physical exertion, accidents, injuries, or illness in remote locations without access to immediate medical facilities.
• Dangers associated with extreme weather, terrain, and natural hazards (e.g., rockfall, flash floods, hypothermia).
• Risks associated with local transportation, political instability, or criminal activity.

By booking and participating, you voluntarily accept and assume all risks associated with the Trip, and confirm that you are physically able to complete it.

B. Guest Responsibilities

• Medical Fitness: if you have any medical condition, allergy, or disability, you must inform us in writing before booking. We reserve the right to request a doctor’s certificate.
• Compliance: you must strictly comply with all laws, regulations, customs, and standards of conduct in the areas visited.
• Guide Authority: you agree to abide by the decisions and directions of the guide or Trip leader, who has final authority on all matters relating to the safety and well-being of the group. If a guide deems your conduct or fitness detrimental to the safety or welfare of the group, they reserve the right to remove you from the Trip without refund.

C. Emergency & Medical Treatment

In the event of an accident or medical emergency during a Trip, you authorize LOA TEAM’s guides and staff to arrange emergency medical treatment and, if necessary, evacuation, on your behalf. Any costs of emergency medical treatment, evacuation, or hospitalization not covered by your own insurance are the Guest’s responsibility.

D. Limitation of Liability

LOA TEAM, its agents, and employees shall not be liable for any damage, loss (including loss of money, illness, injury, or death), delay, or inconvenience caused by or resulting from any act or omission by third parties (such as transport operators, restaurants, or independent contractors) or due to circumstances beyond our control. Our liability, where it applies, is limited to the cost of the Trip.

4. Code of Conduct

Guests are expected to treat guides, staff, other participants, and local communities with courtesy and respect. LOA TEAM has zero tolerance for harassment, discrimination, or abusive behavior of any kind toward guides or fellow Guests.

Consumption of alcohol or drugs that impairs a Guest’s ability to safely participate in the Trip is not permitted. A guide may remove any Guest whose behavior endangers themselves or the group, in line with Section 3B, without refund.

5. Minors & Family Participation

Guests under 18 must be accompanied by a parent or legal guardian, unless prior written arrangements have been made with LOA TEAM. The accompanying adult is responsible for the minor’s supervision, conduct, and suitability for the Trip’s difficulty level throughout the day.

By booking a minor onto a Trip, the parent or guardian confirms they have read and accept these Terms & Conditions on the minor’s behalf.

6. Photography, Video & Media

LOA TEAM may take photographs or videos during Trips for use in its own marketing, social media, and promotional materials. By participating, you consent to this use unless you notify us in writing before the Trip that you wish to opt out.

7. Ecotourism and Responsible Travel

We are committed to sustainable and responsible travel. By joining our Trips, you agree to:

• “Leave No Trace” Principles: pack out all trash, avoid disturbing wildlife or plants, and stay on marked trails.
• Respect Local Culture: respect the local environment, traditions, and communities we visit.
• Resource Conservation: conserve water and energy, and minimize waste.
• Ethical Interactions: avoid purchasing products made from endangered species or contributing to illegal or harmful practices.

8. Preparations, Gear & Expectations

Preparation details vary significantly by activity. The table below is a general guide; a specific gear list will be provided upon booking each Trip.

Mandatory Items (all Trips)

• Proof of Identity: valid passport or government-issued photo ID.
• Insurance: proof of adequate travel/personal accident insurance covering emergency evacuation and medical expenses, unless LOA TEAM states that insurance is included in a specific Trip’s fee.

9. Personal Belongings & Equipment

LOA TEAM is not responsible for the loss, theft, or damage of personal belongings during a Trip. Any equipment provided by LOA TEAM (e.g., rafting gear, safety equipment) must be returned in the condition it was issued; the Guest is responsible for the cost of repair or replacement in case of loss or damage caused by misuse or negligence.

10. Data Privacy

Personal information collected during booking (such as name, phone number, and emergency contact) is used solely for Trip organization, safety, and communication purposes. It will not be sold or shared with third parties except where required for the Trip itself (e.g., insurance or emergency services) or by law.

11. Governing Law & Disputes

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of Lebanon. Any dispute arising from a Trip will first be addressed through good-faith direct communication with LOA TEAM before either party pursues further legal action, and the courts of Beirut shall have exclusive jurisdiction over any dispute that cannot be resolved amicably.

12. Amendments & Severability

LOA TEAM may update these Terms & Conditions from time to time; the version published at the time of booking governs that Trip. If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.

Need Help?

Contact us at info@lebanonoutdooractivities.com or +961 3 599579 for questions related to bookings, refunds, or these Terms & Conditions.